Summary Description:

The Director of Professional Services reports to the Director of Account Services. He or she is responsible for creating from scratch a viable and excellent professional services operation. This means establishing a line of professional services offerings including a range of technical and business related options for which customers have indicated a need. The person in this position will develop effective methodologies for defining and delivering these services, while working within the organization to effectively position and sell them. This Director will also take ultimate responsibility for the performance and profitability of Professional Services as a business unit, and will oversee the hiring and development of a superior staff of consultants and service providers.

The successful candidate for this position demonstrates superior skills in:

• Technology and business consulting;
• Growing and managing large, new, business units;
• Defining successful professional service offerings in this technical area ;
• Creating and negotiating effective, profitable and legal professional services contracts;
• Communicating effectively and successfully influencing others in business situations;
• Customer relations;
• Service implementation;
• Service assessment and improvement.

Job Tasks and Activities:

The person holding this position will:

• Work with others in the organization to define the professional service offerings;
• Hire and manage a staff of professional service providers;
• Work with sales and account management to train and coach them on how to sell professional services;
• Manage the P+L of the professional services function;
• Define and implement a methodology for delivering professional services as profitable fixed price contracts ;
• Negotiate specific and master service agreements and create contracts with customers;
• Monitor service quality and excellence;
• Create specific improvement strategies for the constant enhancement of service quality and productivity;