Our client provides these services as integrated solutions that yield more effective results for clients' direct marketing, e-commerce and customer services strategies than each service can independently. They integrate client/customer communications across all available channels, utilizing Internet-enabled tools such as click-to-chat, click-to-call and live e-mail response management as well as traditional tools such as live contact telephone-based communication and direct mail. Their broad range of communication capabilities coupled with an array of services provides a unique ability to build comprehensive, customized solutions for clients, which represents a powerful competitive advantage in a rapidly growing market.

Our client has been highly successful in providing value to clients by increasing their revenue, expanding their customer bases, increasing the frequency and quality of their customer interactions and enhancing opportunities to sell their products and services. The ability to provide integrated, end-to-end solutions enables clients to manage their customer relationships through a single provider and concentrate on developing their core businesses. Protocol is not dependent on any single client for a significant percentage of our revenue.

Some of the services and applications provided by our client include the following: Database management, Data mining, Direct mail, Lead generation, Fulfillment, Market research, Help desk, Response management, Welcome contacts, Consultative sales, Sales lead management, Customer care and Sales & Order entry.

The individual selected as a Market Research Sales Manager will be responsible for the strategic objective of maximizing revenue generation and expanding the current client base specific to the Market Research Division. A knowledge of market research is essential. A qualified candidate will have experience in making presentations to the highest level executives within corporations. Necessary experience will include study design, proposal writing, and questionnaire development.

In addition to having an established network of contacts and sales relationships a qualified candidate will also be expected to evaluate and define prospective clients with the purpose of cold calling, prospect qualification, strategic sales process planning, exploring and closing all revenue opportunities. In addition, the Market Research Sales Manager will frequently interact with senior management as an executive resource when needed.

Desired Skills and Experience

Intellectual Rigor and Outstanding Solution Sales Skills. Candidates will demonstrate a strategic and analytical approach to penetrating new accounts. These individuals will possess a very process oriented, methodical approach to driving the sales process within a complex selling environment. Leadership, Initiative, and Empathy. Candidates will have demonstrated in the past that they do not wait for direction, but rather seize the initiative to move quickly forward toward implementing their territory business plan and begin executing immediately. They are looking for career minding individuals who are looking to help build a world-class organization, which is intent on providing a comprehensive suite of Customer Relationship Management Services.

The Market Research Division provides services to a broad range of companies including: Microsoft, IBM, Nortel, Motorola, AT&T, as well as other market research companies. Services include research in advertising, marketing, customer satisfaction, name testing, image study, product evaluation, and more. The division General Manager is brings the market research group more than 30 years experience in successfully providing Market Research services.

The individual selected to fulfill the expectations of this position will be joining an existing sales group. They will, however, be the only individual dedicated to the sale of Market Research services. As such, they will also be responsible for assisting in the establishing process and structure for a dedicated Market Research Sales Group.

Qualifications

• Five or more years in Market Research sales within large Enterprise accounts.
• Experience consistently exceeding quota of greater than $1.5 Million.
• Proven Track Record in over-achieving quarterly and annual quota.
• Must have high ethics, integrity, humility and have a desire to build a World-class sales and support organization.
• Must have strong knowledge of Market Research concepts and demonstrate the ability to discuss them with conviction.
• Experience in successfully executing complex sales cycles with CXOs.
• Formal sales training a must Solution-Selling and/or Value Selling training preferred.
• Strong background in Internet preferred.